I want to cancel my rental contract, how do I do that?
Cancel in writing
The rental contract states the applicable notice period and how you must cancel. In most cases, the termination must be done in writing.
If you have a Housing Service Package, we can assist you with the termination of your rental agreement upon request. Once we receive a cancellation letter or email, we will inform the landlord or property manager and send you a confirmation.
Notice period
The notice period is laid down in the rental contract and usually a notice period of at least 1 calendar month applies to rented accommodation.
Rental period
In most cases, a minimum rental period of one year applies. If you want to move within the year, this is possible if you, we or the landlord find a new tenant. Your rental agreement will then end when the new rental contract with the new tenant comes into effect. However, it is possible that some owners charge a small fine (usually half a month's rent) for breaking the fixed term of the contract, should this apply you will not be liable for remaining days of rent.
Where can I send my cancellation letter?
You can send your cancellation letter directly to your landlord or manager or, if the landlord has appointed a manager, to this manager. You can find the address details or email address in your rental contract. Please include at least the following information in your letter:
- Full name as stated in your rental contract
- Phone number
- E-mail address
- Address of the rented property
- Date on which you want the rental contract to end
- IBAN & BIC code for returning the deposit
What is the notice period for terminating my rental contract?
Notice period & minimum rental period
The notice period is stated in the rental contract and is in most cases at least one calendar month.
The minimum rental period is also stated in the contract. If you want to leave earlier, this is only possible if a new tenant is found. Your contract will end once the new tenant's contract starts.
Moving halfway through the month
The notice period for living spaces is usually at least 1 full calendar month (see also your rental contract) and per the 1st of the month, so it is not possible to end the rental contract halfway through a month by giving notice.
What if I cancelled the rental too late?
If you cancel too late, the termination will automatically be moved to the end of the following month. The notice period is at least one calendar month.
If you want to leave earlier, this is only possible if a new tenant is found. The contract ends once the new tenant's contract starts.
Can I sell or transfer furniture and other goods to the new tenant?
Upon final delivery of the living space, it must be completely empty and clean. The only exception to this concerns furnished rentals. In that case, the space must be completely vacated at the end of the rental agreement leaving only the rented furniture. The possible sale or transfer of furniture etc. is arranged between tenants and is therefore completely separate from the rental contract and plays no role in the landlord's choice in a new tenant.
When will the deposit be refunded by the landlord?
After the rental contract has been terminated, the deposit will be settled by the landlord or his manager. In the event that the tenant has not properly cleaned or vacated the rented home and/or damage has been caused to the rented home, the cleaning costs, evacuation costs and/or repair costs must first be determined. In that case, the processing may take a little longer.
Can I offset my deposit against the last rental month?
It is not allowed to offset the deposit against the final rent payment.
How can I request a landlord declaration?
You can ask your landlord for a landlord declaration. If you have a Housing Service Package, we can assist you in requesting a landlord statement. A landlord statement states, among other things, whether you have always paid the rent on time.